Frequently Asked Questions
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What is HospIQ Consulting?
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HospIQ Consulting is an independent hospitality quality assurance and property evaluation service serving lodging businesses throughout the Ozarks.
We help hospitality operators identify the cleanliness concerns, maintenance issues, service gaps, presentation problems, and guest experience details that may affect satisfaction, reviews, repeat business, and property performance.
Our services are designed for:
• Hotels and motels
• Boutique lodging properties
• Resorts
• Vacation rentals
• Cabin rentals
• Bed and breakfasts
• Campgrounds and RV parks
• Property management companies
• Independent hospitality operators
HospIQ provides an objective outside perspective supported by detailed observations, photographs, scoring, and practical recommendations.
What areas does HospIQ serve?
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HospIQ primarily serves hospitality properties in and around:
• Branson, Missouri
• Lake of the Ozarks and Osage Beach, Missouri
• Eureka Springs, Arkansas
• Harrison, Arkansas
• Mountain Home, Arkansas
• Surrounding Ozarks communities
Properties outside our regular service area may still be eligible for service. Additional travel charges, mileage requirements, minimum booking amounts, or scheduling conditions may apply.
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What types of services do you offer?
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HospIQ’s primary services include:
CleanScore
A detailed cleanliness, sanitation presentation, and housekeeping quality assessment that examines the property from a guest’s perspective.
Quality360
A comprehensive evaluation of property condition, operational consistency, maintenance, amenities, presentation, and overall guest readiness.
Stay360
A mystery guest experience that evaluates the complete customer journey, including booking, arrival, communication, service delivery, property condition, amenities, and departure.
PropertyShield
A proactive property condition and preventative maintenance review designed to identify visible concerns before they become larger guest complaints, operational disruptions, or expensive repairs.
The exact scope of each service will be explained in your proposal, booking confirmation, or service agreement.
Do you offer a free consultation?
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Yes. HospIQ offers a complimentary 30 minute consultation for prospective clients.
During the consultation, we will discuss:
• Your property type and size
• Current operational concerns
• Recent guest feedback or review patterns
• The service that best fits your needs
• Scheduling and access requirements
• Estimated pricing
• Recommended next steps
The consultation is informational and does not include an inspection, written assessment, property score, or formal recommendations.
How do I know which service I need?
How is pricing determined?
Are travel charges included?
Is payment required before the service?
What is your cancellation and rescheduling policy?
What happens during an inspection?
How should the property prepare, & how long will the inspection take?
You do not need to determine that on your own.
During your consultation, HospIQ will learn more about your property, priorities, and current challenges. We will then recommend the most appropriate service or combination of services.
For example, a property experiencing recurring housekeeping complaints may benefit from CleanScore. A property preparing for peak season or concerned about its overall condition may benefit from Quality360 or PropertyShield. An operator wanting to understand the full guest journey may benefit from Stay360.
Pricing may be based on:
• Property type
• Number of rooms, units, cabins, or campsites
• Property size and layout
• Number of buildings or common areas
• Selected service
• Inspection depth
• Travel distance
• Access requirements
• Requested add-ons
• Reporting complexity
• Portfolio or multi-property volume
Any starting price shown on the website represents the minimum price for an eligible property and service. Your final price will be provided before the work begins.
Travel within HospIQ’s standard service area may be included in the quoted price, depending on the service and property location.
Properties outside the normal service radius may require a travel charge, mileage charge, lodging reimbursement, minimum project amount, or combined scheduling with other properties in the area.
All applicable travel expenses will be disclosed before booking.
Payment requirements will be stated in your estimate, invoice, booking confirmation, or service agreement.
Depending on the project, HospIQ may require:
• Full payment at booking
• A nonrefundable reservation deposit
• Partial payment before the inspection
• Remaining payment before delivery of the final report
Payments may be processed through Square or another approved payment method.
Cancellation and rescheduling requirements will be included in your booking confirmation or service agreement.
Late cancellations, unavailable properties, denied access, incorrect access instructions, unsafe conditions, or a property that is not ready at the scheduled time may result in a cancellation charge, retained deposit, travel charge, or rescheduling fee.
HospIQ understands that hospitality operations can change quickly. Clients should contact us as soon as possible when a scheduling issue occurs.
The exact process depends on the service selected and the approved scope of work. HospIQ may evaluate guest rooms, rental units, common areas, exterior spaces, amenities, cleanliness, housekeeping quality, furnishings, equipment condition, visible maintenance concerns, guest communication, first impressions, and overall property readiness.
Most services include photographs, written observations, category scoring, identification of critical findings, and prioritized recommendations. HospIQ uses a structured evaluation process while accounting for each property’s size, style, market, and operating model.
Only the rooms, units, buildings, sites, and areas included in the approved scope will be evaluated. Larger properties may be assessed through a representative sample unless a complete property inspection is purchased. The final report will identify the areas that were inspected.
Photographs may document deficiencies, maintenance concerns, damaged or missing items, amenity inconsistencies, presentation issues, positive examples, and other relevant conditions. Reasonable steps will be taken to avoid photographing guests, confidential records, payment information, identification documents, medications, access codes, or unrelated personal belongings. Clients are responsible for securing sensitive information and valuables before the inspection.
The property does not always need to be vacant. CleanScore, Quality360, and PropertyShield are generally most effective when the selected rooms or units are vacant, cleaned, accessible, and presented as ready for the next guest. Stay360 may require a standard reservation and overnight stay so the full guest experience can be evaluated.
HospIQ will provide scheduling and access instructions before the service. Reasonable efforts will be made to avoid disrupting guests and employees. For announced inspections, the client should notify the appropriate managers or team members. Mystery guest services may remain confidential from frontline employees to preserve the integrity of the evaluation.
Inspection time depends on the selected service, property size, number of areas included, property condition, access, and required documentation. A small vacation rental may take a few hours, while a hotel, resort, campground, or multi-property portfolio may require a full day or multiple service days. An estimated duration will be provided before booking, although unexpected findings, access delays, or additional documentation may affect the final completion time.
Clear Answers Before You Book
Choosing an independent hospitality audit is an important decision. HospIQ Consulting is committed to making the process straightforward, professional, and useful.
Below you will find answers about our services, booking process, reports, confidentiality, privacy practices, and the limitations of our work.