Independent Hospitality Quality Assurance

Find cleanliness, maintenance, listing, and guest-experience gaps before they become complaints, refunds, and poor reviews. HospIQ serves hotels, motels, cabins, vacation rentals, resorts, campgrounds, and RV parks throughout Missouri and Arkansas.

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Compare Services & Pricing

• Fixed Project Pricing • Confidential Reporting • Photo-Documented Findings •

Our Services

A hotel room with a large bed, nightstand, and framed pictures on the wall, overlooking a lake through a sliding glass door. The image features the CleanScore logo with a lantern and house icon, and the tagline 'Elevated Hotel Sanitation Assessment.'

CleanScore

CleanScore is an independent, room by room cleanliness and presentation audit completed after the property has been cleaned.

It goes beyond a basic visual walkthrough. HospIQ checks the areas guests notice, the areas cleaners frequently miss, and the small details that can quickly lead to complaints, refunds, or lower ratings.

Starting at $199

Logo for Stay360 with a lantern icon, a checkmark, and the slogan 360° Guest Experience Evaluation, overlaid on a hotel room with a bed, window, and a person holding folded towels.

Stay360

Stay360 is a complete mystery guest evaluation of the vacation rental experience from booking through checkout.

HospIQ interacts with the property as a real guest. The audit evaluates the booking process, communication, arrival, cleanliness, comfort, technology, amenities, responsiveness, and departure experience.

Starting at $349

Living room with large windows overlooking a lake, featuring a brown leather couch, a beige armchair, wooden coffee table, and a scenic view of trees and water outside.

ReviewIQ

ReviewIQ is a detailed analysis of your public reviews, listing content, guest expectations, and recurring feedback patterns.

HospIQ examines what guests consistently praise, what they repeatedly criticize, and whether the online listing accurately represents the real experience.

Starting at $99

A sunset view from a wooden deck with a rocking chair, trees in the background, and a logo for Property Shield that includes a lantern, a house silhouette, and a green checkmark.

PropertyShield

PropertyShield is a visual property condition, maintenance, safety, and amenity readiness audit designed specifically for hospitality operations.

HospIQ evaluates the property from the perspective of an owner, operator, and arriving guest. The goal is to identify visible damage, maintenance concerns, worn furnishings, missing safety items, and unreliable amenities before they cause complaints or disrupt a stay.

Starting at $249

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How We Help Our Clients…

HospIQ helps independent hotels, resorts, vacation rentals, campgrounds, attractions, and hospitality businesses identify operational blind spots before they become negative reviews.

Through objective inspections, mystery guest evaluations, and operational assessments, we provide clear, actionable reports that improve consistency, guest satisfaction, and operational performance.

A person holding a tablet displays a home safety inspection checklist in a cozy living room with large windows, leather sofas, a wooden coffee table, a stone fireplace, and a dining area in the background.

What Every HospIQ Evaluation Includes:

  • Independent Third-Party Assessments

    • An objective assessment completed from the perspective of an experienced hospitality operator and arriving guest.

  • Structured Scoring

    • Overall and category-level scoring based on the service and agreed property scope.

  • Photo Documented Findings

    • Clear photographic evidence and written observations for applicable findings.

  • Prioritized Corrective Actions

    • Immediate concerns, quick corrections, and longer-term improvement opportunities separated by priority.

  • Confidential Digital Report

    • Findings are delivered privately to the authorized owner or property representative.

  • Findings Review

    • A 30-minute virtual discussion to clarify findings, priorities, and recommended next steps.

A man with glasses, a beard, and a hotel staff badge taking a selfie on a rooftop at sunset, with cocktails on the table and a cruise ship's funnel in the background.

Experienced Hospitality Operations. Independent Perspective.

HospIQ was founded by Ozarks hospitality professional Klayton Dennis, whose career includes more than a decade of leadership across hotels, resorts, vacation rentals, campgrounds, cruise hospitality, tourism attractions, restaurants, and guest-service operations.

That experience is applied to one purpose: helping lodging operators see what guests see, document what internal teams may overlook, and correct issues before they affect reviews, revenue, or reputation.

  • 10+ years of hospitality leadership

  • Experience across lodging, resort, cruise, and tourism operations

  • Ozarks-based independent quality assurance

Meet Klayton
A collage of four images showing a dirty air vent, a stained bathroom corner with chipped paint, a worn-out wall socket with peeling paint, and a coffee maker with a tray and cups on a countertop.

Great Guest Experiences Don't Happen by Accident.

Every guest notices something.

  • A dusty vent.

  • An unfriendly interaction.

  • A missed maintenance issue.

  • A poor first impression.

Those small moments become online reviews, lower occupancy, lost revenue, and damaged reputations.

HospIQ provides an objective outside perspective that helps operators identify what management teams often miss.

Map of Arkansas with highlighted cities Osage Beach, Branson, Eureka Springs, Harrison, and Mountain Home.

Serving Lodging Operators Across the Missouri & Arkansas Ozarks

HospIQ provides onsite hospitality quality audits throughout Branson, Hollister, Branson West, Table Rock Lake, Eureka Springs, Harrison, Lake of the Ozarks, Osage Beach, Mountain Home, Jasper, and surrounding tourism communities.

Remote ReviewIQ services are available to qualifying properties outside the primary onsite service area.

  • Branson & Table Rock Lake

    • Hotels, motels, vacation rentals, cabins, resorts, campgrounds, and property-management portfolios.

  • Eureka Springs & Northwest Arkansas

    • Boutique lodging, cabins, inns, resorts, vacation rentals, and regional hospitality operators.

  • Lake of the Ozarks & Central Missouri

    • Lakefront rentals, resorts, hotels, cabins, marinas with lodging, and multi-property operators.