How It Works…

HospIQ makes independent hospitality quality assurance simple and straightforward. From the initial consultation through the final report, every service is designed to give you a clear, unbiased view of your property and the guest experience it delivers.

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Step 1

Schedule Your FREE 30-Minute Consultation

A laptop on a wooden table showing the HospIQ logo, with a coffee mug, notebook, pen, tablet, and a magazine nearby, overlooking a scenic view of a river and green hills through large windows.

Start with a complimentary consultation to discuss your property, recent challenges, guest feedback, and operational goals.

During the call, we will review:

  • Your property type and location

  • The number of units or rooms

  • Current cleaning, maintenance, or guest-experience concerns

  • Recent reviews or recurring complaints

  • The service that best fits your needs

  • Scheduling, access, pricing, and next steps

There is no obligation to book. The purpose of the call is to understand your operation and determine whether HospIQ is the right fit.

Step 2

Select the Service That Fits Your Needs

Laptop displaying a booking service interface for hospitality quality assurance, with options like CleanScore, Stay360, ReviewIQ, and PropertyShield, on a wooden table in a cozy room with a coffee mug and a notebook nearby.

Based on the consultation, you can choose the service that best addresses your current needs:

  • CleanScore for cleanliness and turnover quality

  • PropertyShield for condition, maintenance, and amenity readiness

  • ReviewIQ for guest feedback and listing performance

  • Stay360 for the complete guest experience

For properties with several concerns, HospIQ may recommend a combination of services or a phased approach.

Step 3

Schedule the Audit

Laptop on a wooden table displaying a scheduling app, with a calendar for May 2025, an option to select in the morning, and a blue continue button. Next to the laptop is a coffee mug with a logo and a potted plant, overlooking a lake and forested hills.

HospIQ will coordinate a date and access plan that works with your reservation and turnover schedule.

Depending on the service, the audit may be completed:

  • After a scheduled turnover

  • Between guest reservations

  • During a vacant period

  • Remotely through listing and review analysis

  • Through an actual mystery guest stay

The owner or manager generally does not need to remain on-site during the evaluation.

Step 4

HospIQ Conducts the Evaluation

A man with glasses holding a small flashlight and a tablet in a hotel room.

Your property is evaluated using a structured hospitality-focused process.

Depending on the service, the evaluation may include:

  • Detailed scoring

  • Room-by-room observations

  • Photographic documentation

  • Cleanliness verification

  • Property-condition findings

  • Amenity testing

  • Listing accuracy review

  • Guest communication analysis

  • Guest journey testing

  • Identification of critical concerns

The objective is not simply to identify faults. Positive findings and operational strengths are also documented.

Step 5

Receive Your Detailed Report

A detailed hospitality audit report for Ozarks Hills Resort with multiple pages including summaries, scores, photographs, and recommendations.

After the evaluation, you will receive a professional report outlining what was found and what should happen next.

Your report may include:

  • Overall and category scores

  • Detailed written findings

  • Supporting photographs

  • Critical or immediate concerns

  • Guest-impact ratings

  • Corrective recommendations

  • Quick improvements

  • Longer-term priorities

  • Seven-day and 30-day action items

Report contents vary depending on the selected service and property.

Step 6

Correct, Improve, and Verify

Man holding a tablet displaying property appraisal report at Ozarks Hills Resort hotel room

You remain in control of how corrections are completed.

HospIQ does not require you to use specific cleaners, contractors, or vendors.

An optional follow-up audit or reinspection may be scheduled to:

  • Verify that corrections were completed

  • Confirm improved cleaning standards

  • Re-test amenities or equipment

  • Document progress

  • Establish a new performance baseline