HospIQ Consulting provides independent hospitality quality assurance, property evaluation, mystery guest, and operational consulting services. Our evaluations are intended to provide property owners and operators with an objective assessment of observable conditions, guest experience, cleanliness, presentation, maintenance concerns, and operational opportunities within the agreed scope of service.

HospIQ is not a government inspection agency, regulatory authority, code enforcement agency, health department, fire marshal, insurance adjuster, property appraiser, engineering firm, environmental testing company, or licensed trade contractor. A HospIQ evaluation does not constitute or replace an official inspection, regulatory approval, professional certification, appraisal, environmental assessment, engineering evaluation, or determination of legal or code compliance.

HospIQ evaluations are generally visual, operational, and non-invasive. Only areas reasonably accessible and included within the agreed scope are evaluated.

Unless specifically stated otherwise in writing, HospIQ does not perform destructive testing, dismantle equipment, open walls or building systems, conduct laboratory testing, diagnose structural conditions, test for hazardous materials, or certify electrical, plumbing, HVAC, fire protection, environmental, accessibility, health, or building-code compliance.

Observations reflect conditions that were reasonably visible or otherwise encountered at the time of service. Conditions may change before or after an evaluation, and no inspection or assessment can identify every existing or future defect, hazard, maintenance issue, cleanliness concern, operational problem, or guest experience deficiency.

For larger properties, HospIQ may inspect a representative sample of rooms, units, sites, buildings, or operational areas when permitted by the agreed scope. Findings within a sample should not be interpreted as confirmation that identical conditions do or do not exist elsewhere on the property.

HospIQ may document visible conditions that appear to warrant additional attention, including apparent safety, maintenance, sanitation, pest, moisture, electrical, structural, or environmental concerns. Such observations are not professional diagnoses or certifications.

Conditions requiring specialized expertise should be evaluated by an appropriately qualified or licensed professional.

HospIQ is not an emergency response service. Immediate threats involving fire, gas, electrical hazards, structural instability, criminal activity, medical emergencies, or other imminent dangers should be reported directly to emergency services or the appropriate authority.

HospIQ reports and recommendations are intended to assist clients with operational decision-making. The client remains responsible for deciding what corrective actions to take, selecting qualified vendors or contractors, supervising repairs or improvements, training employees, and confirming that corrective actions have been completed appropriately.

HospIQ does not guarantee:

• Increased revenue or occupancy

• Higher online review scores

• Improved guest satisfaction

• Elimination of guest complaints

• Prevention of property damage or injury

• Regulatory or code compliance

• Identification of every defect or deficiency

• Specific operational or financial results

Hospitality performance is influenced by numerous factors outside HospIQ's control, including management decisions, staffing, property investment, market conditions, vendors, maintenance practices, guest expectations, pricing, and implementation of recommendations.

HospIQ reports are prepared for the client and purpose identified in the applicable service agreement, proposal, or booking confirmation.

A HospIQ report should not be represented as a governmental inspection, regulatory approval, certification, property appraisal, engineering report, environmental assessment, insurance inspection, or guarantee of property condition.

Reports may not be altered, selectively edited in a misleading manner, or misrepresented as representing conclusions HospIQ did not make.

If information on this website conflicts with an executed service agreement, approved proposal, or written scope of work, the applicable project agreement will control.

Effective Date: August 24, 2026

HospIQ Consulting respects the privacy of its clients, prospective clients, website visitors, and the properties we evaluate. This Privacy Policy explains the types of information HospIQ may collect, how that information may be used, and the circumstances in which it may be shared.

Information We May Collect

HospIQ may collect information you voluntarily provide when you:

• Submit a website form

• Request information

• Schedule a consultation

• Request an estimate

• Book a service

• Make a payment

• Contact HospIQ by email, telephone, text message, or another communication method

• Provide information necessary to complete an evaluation or consulting engagement

This information may include your:

• Name

• Business or property name

• Email address

• Telephone number

• Property address

• Billing information

• Property type and size

• Number of rooms, units, cabins, or sites

• Scheduling information

• Service interests

• Access instructions

• Messages and consultation information

• Documents, photographs, or other information you voluntarily provide

Information generated while providing a HospIQ service may also include property photographs, inspection notes, scores, observations, operational information, maintenance findings, housekeeping findings, guest experience observations, and information necessary to prepare the client's report.

Website and Technical Information

When you visit the HospIQ website, certain information may be collected automatically by the website platform or connected technology providers.

This may include information such as:

• IP address

• Browser type

• Device type

• Operating system

• Pages viewed

• Approximate geographic region

• Referring website

• Date and time of website activity

• Website interactions

• Cookie and analytics information

This information may be used for website operation, security, analytics, performance measurement, troubleshooting, and improving the visitor experience.

How We Use Information

HospIQ may use collected information to:

• Respond to inquiries

• Schedule consultations

• Prepare estimates or proposals

• Process bookings

• Perform contracted services

• Prepare client reports

• Communicate findings

• Provide customer service

• Maintain client and business records

• Process payments and invoices

• Improve HospIQ services

• Improve website functionality

• Measure marketing or website performance

• Protect HospIQ, its clients, properties, and others

• Prevent fraud or unauthorized activity

• Meet accounting, tax, contractual, and legal obligations

Information will not be used for purposes materially inconsistent with this Privacy Policy without providing appropriate notice when required.

Property Photographs & Confidential Information

HospIQ services frequently include photographic documentation.

Reasonable efforts are made to avoid intentionally capturing unnecessary sensitive information such as guest identification documents, payment information, medical records, passwords, access codes, or confidential employee records.

Clients are responsible for appropriately securing confidential documents, guest records, employee records, financial information, access credentials, medications, valuables, and other sensitive materials before an evaluation.

Client reports, nonpublic property photographs, operational information, and evaluation findings are treated as confidential business information except as otherwise authorized by the client, required to provide the service, or required by law.

HospIQ may use aggregated or anonymized information for internal quality assurance, training, benchmarking, service development, or educational purposes when the client, property, guests, and employees cannot reasonably be identified.

Payments and Third-Party Services

HospIQ may use third-party providers for services such as website hosting, scheduling, payment processing, email communications, analytics, reporting, cloud storage, accounting, and other business functions.

When you interact with these services, certain information may be processed directly by the applicable third-party provider according to its own terms and privacy practices.

Payment card information submitted through a third-party payment processor is processed through that provider's systems. HospIQ does not intentionally request that customers send complete payment-card information through ordinary email, text message, or website correspondence.

Sharing of Information

HospIQ does not rent personal information to unrelated third parties.

Information may be disclosed when reasonably necessary to:

• Provide a requested or contracted service

• Process a transaction

• Operate the HospIQ website or business

• Work with service providers assisting HospIQ

• Comply with applicable legal obligations

• Respond to a lawful court order, subpoena, or governmental request

• Investigate suspected fraud, misuse, or unauthorized activity

• Protect the rights, safety, security, or property of HospIQ, its clients, or others

• Complete a business transfer, restructuring, merger, acquisition, or similar transaction when applicable

Third-party providers may process information according to their own contractual and privacy obligations.

Cookies and Analytics

The HospIQ website may use cookies and similar technologies that support essential website functions, security, analytics, scheduling, forms, visitor preferences, and performance measurement.

Depending on website configuration, cookies or similar technologies may also be used to understand the effectiveness of advertising or marketing campaigns.

Visitors may be able to manage certain cookies through their browser settings or through cookie preference controls provided on the website. Blocking certain cookies may affect the functionality of some website features.

Data Retention

HospIQ retains information for only as long as reasonably necessary for the purpose for which it was collected and for legitimate business purposes, including:

• Providing services

• Maintaining client records

• Documenting completed evaluations

• Providing follow-up support

• Accounting and tax requirements

• Contract administration

• Fraud prevention

• Dispute resolution

• Protecting legal rights

• Meeting applicable legal obligations

Retention periods may differ depending on the type and purpose of the information.

Information Security

HospIQ uses reasonable administrative, technical, and physical measures appropriate to the information under its control.

However, no website, email system, cloud service, electronic storage system, or method of transmitting information over the internet can be guaranteed to be completely secure.

For this reason, clients and website visitors should avoid sending unnecessary sensitive information through standard website forms, email, or text messages.

Your Privacy Choices

You may contact HospIQ to request that we:

• Update inaccurate contact information

• Correct information you previously provided

• Remove you from nonessential marketing communications

• Provide information about personal information HospIQ maintains about you

• Delete certain personal information when reasonably possible

Certain information may need to be retained for contractual, accounting, tax, fraud prevention, dispute resolution, legal, or other legitimate business purposes.

HospIQ may take reasonable steps to verify the identity and authority of a person making a privacy request before releasing, modifying, or deleting information.

Children's Privacy

HospIQ's website and services are directed toward hospitality owners, operators, managers, and other business professionals and are not intended for children under 13.

HospIQ does not knowingly solicit personal information from children under 13 through its website.

Third-Party Websites

The HospIQ website may contain links to third-party websites, social media platforms, scheduling systems, maps, payment services, or other external resources.

HospIQ does not control the privacy, security, content, or data-handling practices of independently operated third-party services. Visitors should review the applicable privacy policies of those services before providing personal information.

Changes to This Policy

HospIQ may revise this Privacy Policy as its services, technology, website features, business practices, or legal obligations change.

The current version will be posted on the HospIQ website with its effective date. Material changes may be communicated through additional notice when appropriate or required.

Contact HospIQ

Questions regarding this Privacy Policy, HospIQ's privacy practices, or a request concerning your personal information may be submitted through the Contact page at HospIQConsulting.com.

Important Notice: This website disclaimer and Privacy Policy are intended to describe HospIQ Consulting's general business practices and are not a substitute for the terms of an individual service agreement. Service-specific terms, limitations, payment requirements, cancellations, confidentiality provisions, and other contractual conditions may be addressed separately in the applicable proposal or service agreement.

HospIQ Consulting may use artificial intelligence and other automated technologies as tools to support certain administrative, analytical, reporting, and quality assurance functions.

AI-assisted tools may be used to help:

• Organize inspection notes and observations

• Summarize findings

• Identify recurring themes or patterns

• Assist with report formatting and drafting

• Review written content for consistency and clarity

• Categorize or prioritize documented findings

• Support internal research, benchmarking, and workflow efficiency

• Assist with website, marketing, and general business content

AI is used as a supporting tool and not as a substitute for professional judgment. Property evaluations, inspection observations, scoring decisions, recommendations, and final client deliverables remain subject to human review by HospIQ.

Human Review

HospIQ does not rely solely on artificial intelligence to conduct property evaluations or make final determinations regarding a property's condition, cleanliness, guest experience, maintenance priorities, or operational performance.

Physical observations are made through the applicable HospIQ service process, and material findings are reviewed before they are included in a final client report.

AI-generated or AI-assisted content may be corrected, revised, rejected, or supplemented when it does not accurately reflect the observed conditions or professional judgment of HospIQ.

Client and Property Information

When AI or automated technology is used, HospIQ takes reasonable steps to limit the information provided to those systems to what is reasonably necessary for the applicable business purpose.

HospIQ seeks to avoid unnecessarily entering highly sensitive information into AI systems, including:

• Payment card information

• Passwords or access credentials

• Government identification numbers

• Medical information

• Confidential guest records

• Confidential employee records

• Other unrelated sensitive personal information

Clients are also responsible for securing confidential records, personal information, access credentials, and sensitive materials before an inspection or evaluation.

The treatment of information processed through third-party technology providers may also be subject to those providers' applicable privacy, security, and data-processing terms.

Photographs and Inspection Documentation

HospIQ may use technology-assisted tools to organize, review, categorize, or describe photographs and other inspection documentation.

AI-assisted analysis does not replace the underlying photographic evidence, physical observation, or human review of a finding.

Unless specifically disclosed and authorized for a particular purpose, HospIQ will not knowingly use AI to materially alter inspection photographs in a manner that misrepresents the condition of a property at the time of evaluation.

Automated Decisions

HospIQ does not use artificial intelligence as the sole basis for decisions that create legal, regulatory, employment, insurance, lending, or similar consequential determinations concerning a client, employee, guest, or property.

HospIQ reports are advisory quality assurance and consulting materials and should not be interpreted as automated regulatory determinations, governmental inspections, certifications, or legal findings.

Accuracy and Limitations

Artificial intelligence systems can produce incomplete, inaccurate, or misleading information. For that reason, AI-assisted outputs are treated as working tools rather than independent sources of fact.

HospIQ remains responsible for reviewing material information included in its final client deliverables. Clients should contact HospIQ if they believe a report contains an error, inconsistency, or finding requiring clarification.

Transparency

HospIQ believes artificial intelligence should be used responsibly, transparently, and in a manner that supports rather than replaces professional judgment.

The purpose of using AI-assisted technology is to improve consistency, organization, efficiency, and the usefulness of client deliverables while preserving human oversight of the evaluation process.

Questions regarding HospIQ's use of artificial intelligence or automated technologies may be submitted through the Contact page at HospIQConsulting.com.

Effective Date: August 24, 2026