Our Services

Logo for CleanScore, an elevated hotel sanitation assessment, overlaid on a hotel room with a large bed, artwork, and a view of a lake through a sliding glass door.

CleanScore

Independent Cleanliness & Turnover Audit

  • CleanScore is an independent, room by room cleanliness and presentation audit completed after the property has been cleaned.

    It goes beyond a basic visual walkthrough. HospIQ checks the areas guests notice, the areas cleaners frequently miss, and the small details that can quickly lead to complaints, refunds, or lower ratings.

    CleanScore does not replace your cleaning team. It verifies the quality and consistency of the finished turnover.

  • The inspection may include:

    • Entry condition and first impression

    • Odor and air freshness

    • Beds, linens, pillows, and mattress presentation

    • Bathrooms, toilets, showers, tubs, and fixtures

    • Kitchens, appliances, dishes, and cabinets

    • Floors, rugs, baseboards, corners, and vents

    • Dust, hair, debris, stains, and residue

    • High touch surfaces

    • Furniture and upholstery

    • Towels, toiletries, and guest supplies

    • Patios, decks, grills, and outdoor furniture

    • Hot tub presentation and surrounding areas

    • Staging and overall guest readiness

    • Comparison with listing photos and advertised standards

    • Critical cleanliness or sanitation concerns

    • Overall CleanScore from 0 to 100

    • Individual category scores

    • Detailed inspection findings

    • Timestamped photographs

    • Identification of critical failures

    • Missing supply and restocking notes

    • Corrective action checklist

    • Recommended cleaning priorities

    • Optional reinspection after corrections

  • A property can look clean at first glance while still containing hair, dust, stains, odors, residue, missing supplies, or poorly presented spaces.

    Guests judge cleanliness immediately. One missed bathroom, dirty sheet, dusty vent, or stained towel can overshadow everything else the property does well.

    CleanScore gives owners an objective view of the finished turnover before the guest becomes the inspector.

    Best For

    • Owners using independent cleaners

    • Absentee property owners

    • New cleaning teams

    • Properties receiving cleanliness complaints

    • Owners managing multiple cabins or rentals

    • Operators preparing for a busy booking period

    • Owners who want consistent standards across every turnover

    • Owners preparing to improve ratings

    • Properties with unexplained guest dissatisfaction

    • High value or premium vacation rentals

    • New listings before a public launch

    • Properties following major renovations

    • Owners evaluating a management company

    • Operators who want a complete outside perspective

Logo for Stay360 with a lantern and a check mark, overlaid on a hotel room with a bed, nightstand, and view outside a window.

Stay360

Complete Mystery Guest Experience Audit

  • Stay360 is a complete mystery guest evaluation of the vacation rental experience from booking through checkout.

    HospIQ interacts with the property as a real guest. The audit evaluates the booking process, communication, arrival, cleanliness, comfort, technology, amenities, responsiveness, and departure experience.

    Unlike a standard inspection, Stay360 reveals the problems that only become visible when someone actually stays at the property.

  • The evaluation may include:

    • Booking and confirmation process

    • Pre arrival communication

    • Driving directions

    • Property identification

    • Parking and nighttime arrival

    • Gate, keypad, lockbox, or smart lock access

    • First impression

    • Odor and cleanliness

    • Accuracy of the listing

    • Wi Fi setup and reliability

    • Television and streaming systems

    • Heating and cooling controls

    • Bed and sleep comfort

    • Noise and privacy

    • Kitchen usability

    • Bathroom functionality

    • Hot tubs, fireplaces, grills, and outdoor amenities

    • House manual clarity

    • Host communication and response time

    • Issue reporting and service recovery

    • Checkout instructions

    • Overall value perception

    • Likelihood of a five star review

    • Overall Stay360 score

    • Complete guest journey timeline

    • Category level scoring

    • Detailed written findings

    • Supporting photographs

    • Identification of guest friction points

    • Critical experience failures

    • Listing accuracy findings

    • Communication assessment

    • Service recovery evaluation

    • Prioritized improvement roadmap

    • Recommended quick wins and long term improvements

  • Owners and managers experience their properties differently than guests.

    You may already know where the light switches are, how the television works, which road leads to the cabin, and how to reset the hot tub. A first time guest does not.

    Stay360 uncovers confusing instructions, weak communication, uncomfortable conditions, difficult technology, unreliable amenities, and missed hospitality opportunities that may never appear during a normal walkthrough.

    It provides the closest possible view of what your guests actually experience.

    • Owners preparing to improve ratings

    • Properties with unexplained guest dissatisfaction

    • High value or premium vacation rentals

    • New listings before a public launch

    • Properties following major renovations

    • Owners evaluating a management company

    • Operators who want a complete outside perspective

Living room with large windows overlooking a lake, furnished with a leather sofa, armchair, wooden coffee table, and a view of trees and water outside.

ReviewIQ

Review Intelligence & Listing Accuracy Audit

  • ReviewIQ is a detailed analysis of your public reviews, listing content, guest expectations, and recurring feedback patterns.

    HospIQ examines what guests consistently praise, what they repeatedly criticize, and whether the online listing accurately represents the real experience.

    The goal is not simply to summarize reviews. The goal is to identify the operational causes behind them and provide a practical plan for improvement.

  • The review may include:

    • Airbnb reviews

    • Vrbo reviews

    • Google reviews

    • Direct booking feedback

    • Cleanliness trends

    • Maintenance complaints

    • Check in and access concerns

    • Host communication feedback

    • Comfort and sleep quality

    • Amenity expectations

    • Noise and location concerns

    • Value perception

    • Recurring positive themes

    • Repeated negative themes

    • Seasonal review patterns

    • Listing title and description

    • Amenity accuracy

    • Photo order and presentation

    • House rules

    • Check in and checkout information

    • Public review responses

    • Differences between what is advertised and what guests experience

    • Overall ReviewIQ performance score

    • Review theme analysis

    • Identification of recurring complaints

    • Identification of strongest selling points

    • Listing accuracy findings

    • Recommended listing corrections

    • Prioritized improvement plan

    • Suggested public review responses

    • Guest communication recommendations

    • Opportunities to strengthen the property’s positioning

    • Optional quarterly review monitoring

  • Most owners read reviews one at a time. That makes it difficult to see patterns.

    A complaint that appears isolated may actually be part of a larger issue involving cleaning, access, communication, comfort, maintenance, or inaccurate expectations.

    ReviewIQ organizes guest feedback into clear operational priorities. It helps you correct the issues affecting ratings while protecting and promoting the features guests already love.

    • Properties with declining ratings

    • Owners receiving repeated guest complaints

    • Rentals preparing for a listing refresh

    • New owners taking over an existing property

    • Operators managing several listings

    • Properties with strong occupancy but inconsistent reviews

    • Owners who want a lower cost remote assessment

Sunset view over a balcony with a wooden rocking chair, trees and a field in the background, and a logo for PropertyShield with a lantern, house graphic, and green checkmark, along with the text "PropertyShield" and the slogan "Risk Mitigation & Property Protection."

PropertyShield

Property Condition & Guest Readiness Audit

  • PropertyShield is a visual property condition, maintenance, safety, and amenity readiness audit designed specifically for hospitality operations.

    HospIQ evaluates the property from the perspective of an owner, operator, and arriving guest. The goal is to identify visible damage, maintenance concerns, worn furnishings, missing safety items, and unreliable amenities before they cause complaints or disrupt a stay.

    PropertyShield is not a licensed home inspection, structural inspection, environmental assessment, or code certification. It is a hospitality focused property readiness review.

  • The inspection may include:

    • Doors, locks, windows, and screens

    • Interior and exterior lighting

    • Plumbing fixtures and visible leaks

    • Drainage and water flow concerns

    • Heating and cooling performance symptoms

    • Appliances and guest use equipment

    • Furniture condition and visible damage

    • Walls, ceilings, flooring, and trim

    • Decks, stairs, railings, and walking surfaces

    • Smoke alarm and carbon monoxide alarm presence

    • Fire extinguisher presence and accessibility

    • Exterior condition and curb appeal

    • Hot tubs, grills, fireplaces, and firepits

    • Docks, patios, and outdoor amenities

    • Pest entry indicators

    • Emergency information and property identification

    • Guest technology and equipment concerns

    • Seasonal and weather related readiness

    • Listing amenity verification

    • Overall PropertyShield readiness score

    • Photographic condition report

    • Immediate attention items

    • Seven day action priorities

    • Thirty day improvement priorities

    • Amenity functionality findings

    • Guest impact risk ratings

    • Preventive maintenance recommendations

    • Vendor ready repair list

    • Optional follow up verification

  • Small maintenance issues rarely stay small.

    A loose railing, damaged chair, leaking fixture, dead exterior light, missing remote, or unreliable hot tub can quickly become a guest complaint, refund request, emergency call, or negative review.

    PropertyShield helps owners move from reactive maintenance to planned maintenance. It gives you a clear picture of what needs attention, what can wait, and what could negatively affect the next guest.

    • Remote and absentee owners

    • Older cabins and lake properties

    • Rentals with hot tubs or outdoor amenities

    • Properties between management companies

    • Newly purchased vacation rentals

    • Owners receiving repeated maintenance complaints

    • Properties preparing for professional photography or relaunch

Start With A FREE 30-Minute Consult Call!

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Man crouching by a hotel bed using a flashlight to look at the bottom of the nightstand, holding a tablet in his other hand.

Which Service Is Right for You?

You need to verify the quality, detail, and consistency of cleaning and turnover preparation.

Choose CleanScore When…

Choose Stay360 When…

You need a complete evaluation of the real guest experience from booking through checkout.

Choose ReviewIQ When…

You need to understand guest feedback, improve your listing, and identify recurring causes of lower ratings.

Choose PropertyShield When…

You need to identify maintenance concerns, property damage, safety issues, or unreliable amenities.

Not Sure Where to Start?

HospIQ can review your property, current concerns, and recent guest feedback to recommend the service that best fits your operation.